The Nebraska Telephone Assistance Program (NTAP) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly service rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition Assistance Program (SNAP), Children’s Health Insurance Programs (CHIP), Supplemental Security Income (SSI), Veterans Pension Benefit/Survivors Pension Benefit, Federal Public Housing, or if household income is at or below 135 percent of the poverty level.

What is NTAP?

  • NTAP assists qualifying low-income individuals with obtaining and keeping telephone service by lowering monthly service.
  • NTAP reduces the cost of local phone service by up to $12.75 per month on one landline/wireless phone bill or provides minutes to your eligible cellular phone service. Some telephone companies do not participate with this program. The discount will appear as a credit on your monthly telephone bill or minutes will be uploaded to your account. No cash or checks will be distributed. The telephone bill must be in the name of, or contain the name of, the applicant.

Who is eligible for NTAP?

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance
  • Childrens Health Insurance Programs (CHIP)
  • Veterans Pension Benefit/Survivors Pension Benefit
  • Income at or below 135% of poverty level

How do I apply?

Customers have two ways to apply for Lifeline on their own using the National Verifier. If a customer wants more support applying, they can also ask a participating phone or internet company to help submit an application.

Apply Online: You can apply online by going to the National Verifier consumer portal at and creating an account. You may find out if you qualify for Lifeline through the website immediately after applying online. If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal.

Apply by Mail: You can also send an application by mail. You will mail in your finished Lifeline Application (English or Spanish), Household Worksheet, and copies of your proof of eligibility to the Lifeline Support Center. USAC will contact you by mail to let you know if you qualify for Lifeline. The Lifeline Support Center’s mailing address is:

  • Lifeline Support Center
  • PO Box 7081
  • London, KY 40742

You’ll also need to print this form. When you have filled out the application, mail completed application form to:

  • NTAP
  • PO BOX 94927
  • Lincoln, NE 68509-4927